New Ways to Contact Carta's Financial Reporting Support Team
We know navigating complex ASC 718 or IFRS reports is critical.
In order to help make that process seamless, we’ve added new ways to connect with our experts directly from Carta’s Financial Reporting tool.
There are three ways to get support:
- Message Us: This is the recommended method for any question. This new form allows users to categorize their questions, which automatically routes the case to the correct team and improves response time. The form also includes the ability to add attachments, which can be used to send expense reports to Carta's Support Team
- Schedule a Video Call: Customers can now easily book a meeting with an analyst, which is recommended for complex topics like first-time setup or understanding report calculations.
- Online AI Support: For general questions, customers can still access 24/7 online AI support.
This support article offers the steps on how to find the new contact us modal for Financial Reporting.