We’ve listened to user feedback and worked with our support team to identify a number of design improvements to our bank account verification flow. The goal of these changes is to replace confusion with clarity, and deliver an improved user experience.

Add payment method

We’ve made it easier for users to find the action for adding a bank account.

Before

After

Verify account

Once test deposits have been received (usually after 2-3 business days), we’ve made it easier to find the “Verify account” action.

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After

Verify deposits received

Users have been confused about how deposits should be entered. We have clarified the language of our “Verify bank account” modal to make the expected inputs clearer.

Before

After