Post Exercise Experience on Mobile

We are excited to announce the release of the Exercise History screen, and an update to the Exercise Status Indicator on both iOS and Android mobile apps.

The Exercise History Screen

Holding an objective to provide more humble, human, and helpful experiences; we have decided to take this opportunity to redesign the post-exercise submission process. Within the Option Details screen, we now allow shareholders to view a full history of their past and ongoing exercise submissions. Providing an exercise history empowers shareholders to easily maintain the organization of their equity within Carta.

How do I use it? 

In order to access the Exercise History screen on mobile, install the latest version of the Carta app. Once installed, you can navigate to your securities and tap one to find yourself inside of the Option Details screen. 


From here you will see an interactive card titled “View Exercise History”. Tap the card to see all of your past and present exercises. You will see all of your exercises organized from top to bottom by date. The states of your exercise will be dependent on your exercising activity in Carta. 

From the Exercise History screen, tap a list item to view the Exercise Status Indicator, and Exercise Overview screen.

The Exercise Status Indicator

Our newest iteration the Exercise Status Indicator primarily focuses on how we contextually use effective language. We are doing this by properly breaking down each step with clear actions and concise information regarding both ACH and Wire payment processes. Beyond contextual updates, we have also taken this opportunity to redesign the Exercise Status experience. In order to narrow the disparity between both mobile and web products, we have taken inspiration from the web and reimagined the experience to fit within the confines of your mobile devices.

How do I use it? 

Once you’ve navigated to find the details of your security, tap on the Exercise History card. From the list of past and present exercises, tap one to reveal the Exercise Status Indicator. The Exercise Status is a five-step indicator that can track the ongoing status of your exercise request. We’ll also send you regular updates on the status of your exercise by email.

The new indication of Payment Status provides more context into the common support question “Where is my money?” by displaying a three substep process.

These substeps also provide more detailed information on ACH failures and error cases. The new alerts (R01-R33) are universal codes used by banks internationally. By using these universal codes we can provide better context into why there is an issue, and how it can be resolved. In cases where it is absolutely necessary, we will direct users into the Payment Information screen, or prompt users to call Carta Support.

For Non-US shareholders, we provide context into Wire Transfer. This substep will enable users to view their wire instructions or submit a wire confirmation from the Exercise Status Indicator.

Announcing (new and improved) Release Notes

Over the last few months, we’ve been listening to your feedback on our changelog and identified usability and customization as two areas for improvement. Today, we are announcing our new and improved Release Notes in order to provide you with up-to-date information and news on Carta product changes. 


Key features of our Release Notes include:

Filter by label

You can now filter out notes to only include the ones you care about most. You will be able to filter by Carta product area (Corporations, Investor Services, Platform, and CartaX), customer type (Employee, Equity Administrator, Board Member, etc. ), or release stage (General Audience, Preview, etc.)

You can filter by label on the right hand side of the screen by selecting the label you’d like to see notes on.




Subscribe for recurring product updates

Curious to know about all the great things we’re releasing on a regular basis? Subscribe to our Release Notes. You will get an email to your inbox whenever we post a new update. You can find the subscribe button at the top of the Release Notes page.



Exercise Status Snapshot

After an equity holder has submitted an exercise, they can now easily see the status of an exercise request from their Portfolio Holdings page.

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To see additional details about the exercise, equity holders can click ‘View details’ to see relevant information about their exercise request.

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Improved payment experience for private option exercise companies and employees

Goal: Create a cohesive, consistent, and transparent payment experience for US private company admins and employees

Audience: Private company admins and employees

What’s new:

Increased transparency on money movement status:

You can access the new Payment Information page two ways:

Employees:  Account -->Payment Information

Company: Company--> Settings--> Payment information

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One place for all cash balances:

Cash Balance shows net funds in your Carta Cash balance account. It accounts for pending deposit and pending withdrawal.

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Increased flexibility when adding bank accounts:

You can now add multiple bank accounts to your payment accounts page.You can access payment accounts from both the payments information page and from the option exercise flow in the web experience.

You can also connect your bank account instantly via Plaid. If you do not see your bank account listed in Plaid, you can still connect bank accounts manually.

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Better payment tracking and record keeping:

You can now see payment history for your payments made for an exercise. For each payment received at Carta, we provide two legs of the transaction: Funds received from source account to your Carta cash balance account and funds sent from your Carta cash balance account to the destination account. We also provide the status of those funds along with estimated timelines.

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International Exercising on Mobile

We’re releasing an update to the iOS and Android apps to support Options Exercising via Wire transfer! International option holders of private US companies can exercise through Carta via wire transfer. When a company enables this feature, option holders can initiate and track their exercises within Carta and pay for their exercise via wire transfer.

To begin, you will need:

  • An ISO, NSO, or ISO/NSO split option grant

Once you’ve installed the latest version of the Carta app, you can head to the option grant that you intend to exercise. If exercising is available, you can tap on the “Exercise” button to begin.

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Confirm your country of residence to help guide you through the appropriate exercising steps. It is recommended that you consult with a tax professional or personal financial advisor before exercising to help determine if exercising is right for you.

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Once you confirm your country of residence, you’ll now be able to:

  • Choose the number of option grants you want to exercise
  • View the payment information required for your exercise
  • Ensure that your portfolio profile information is up to date

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Once you’ve fulfilled all of the requirements needed for exercising, ensure that you read the terms of your exercise. You can do this by reviewing all linked documents before submission. Once you’re ready to submit an exercise request, tap the “Exercise” button.

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After you submit your request, the issuing company will approve your exercise. Your company’s approval will then allow you to access wire instructions within Carta via the ‘Wire funds’ task in-app, or through your email.

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Once payment has been confirmed by the company, a certificate will be created. This certificate will be signed by the officers and sent for you to accept. You’ll receive email updates from us as your option exercise progresses.

Note: Carta does not wire funds. A wire transfer must be completed outside of Carta, and through your banking provider.

Email Kit Redesign

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Today we’re releasing our redesigned email kit. Emails are often the first touch points we have with our users. They should be a clear and helpful experience: users understand the information being communicated, understand who the information is being communicated from, and know what steps to take next via a clear call to action.

While we got some great mileage out of our previous email design kit, our site and its complexity have changed. And it was time for our emails to get with the times. Here are some highlights that our release today will change:

Better compatibility

  • Mobile optimized across all screen sizes
  • Improved compatibility with Outlook and other email clients

Clearer branding

  • Upgraded our co-branding support to display logos of some investor senders using the platform
  • Added the Carta logo and simple branded accents that match carta.com

Cleaner UI

  • Revamped headings, body text, call to action, etc. Pretty much everything got an upgrade
  • Higher contrast to improve readability

Confetti

  • Oh yeah, it’s still there 😊🎉

Updated Email Design - Coming in One Week

An email from Carta is often the first interaction we have with our users—and we aim to make this first impression a great one. That doesn’t mean we need to be splashy. Rather, it means we want to provide clear information to our users that helps them understand what Carta is and how we can help them manage their assets and equity. For users who’ve been with us a while, we hope these emails continue to reflect the high quality or our software and services.

Carta last updated its emails in November 2017. We’ve changed a lot since then, and we’ve learned a lot, too. In one week, we will release a revamped version of our emails that we hope solve some problems that our users and data helped us identify as well as better reflect our brand today. Today, we’re giving you a preview of what those changes will look like:

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We’ve said hello to many employees, companies, investors, board members, law firms, and others around the world the past few years. We think these emails will help us say hello even better going forward.

Exercise and Payment Status

We’ve released an improvement to allow stakeholders who submitted an exercise request to be able to see up-to-date information on the status of their exercise request and payment. These details can be found on the Exercises tab of the option grant modal. Once a company administrator approves the exercise request, the detailed payment steps will be shown.

ACH Payment Steps

Exercises paid via ACH will show three payment steps:

  • Transfer of funds from the stakeholder’s account
  • Confirmation of the funds at Carta
  • Transfer of the funds to the company’s account

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Where applicable, expected completion dates will be shown.
If there is an issue with the payment, description of the issue and next steps are provided.

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Offline Wire Steps

Exercises paid via offline wire transfer will show two payment steps:

  • Confirmation of funds sent (provided by the stakeholder)
  • Confirmation of the funds received (provided by the company)

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Taxes for international wire exercises

Administrators from private and public companies using Carta’s international wire flow can now capture taxes.

Carta’s international wire exercise flow now captures tax withholding amounts for cash exercises entered by participants in-app.

Upon reviewing and approving exercises of international participants, the administrator is able to update the tax withholding amount:

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Upon approval of the exercise, the withholding amount will flow through to:

  • the wire instructions communicated to the participant via a task(as the quantity to send for option cost and taxes)
  • the confirmation of payment on the administrative side
  • the exercised and settled report and tax withholding report

Introducing Dark Mode on iOS App

We’re enhancing the Carta experience on iOS by introducing Dark Mode. Dark Mode gives Carta a sleek new look that’s easier on the eyes in low-light environments.

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How to Enable Dark Mode on iOS:

For iOS 13, enable dark mode by going to Settings > Display & Brightness > Appearance: Dark

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