Health Check Dashboard [Early Access]

The Health Checks Dashboard allows you to identify, understand, and take action to fix data inconsistencies in your Carta account. It is currently rolling out to select customers under “Early Access”.

This article focuses on the following topics

  • Who can access the dashboard
  • Where to access the dashboard
  • How to navigate the dashboard
  • How to fix a health check error
  • FAQs



Who can access the dashboard

You must be a Company’s Legal Administrator, Company Editor, or Company Viewer to see the dashboard. Note that Company Viewers do not have the ability to edit company data, and will only have view-access to the dashboard. Learn more about permissions.



Where to access the dashboard

via the Company Summary Page

via the Company menu dropdown link


How to navigate the dashboard

Tags



Tags help you navigate to Health Checks related to a certain topic. If you select more than one tag, checks that apply to any of the tags will be displayed below.



Tabs



Required: Shows Health Checks that require attention as soon as possible and may post a transaction risk if not addressed. These reflect instances where bad data can propagate to other nodes in the Carta network is not address promptly


Recommended: Shows Health Checks that can improve the Carta experience and ensure different Carta experiences reflect consistent values.


Dismissed: Shows Health Checks that have been dismissed by users. Certain Health Checks will flag issues that may be expected discrepancies, from a company perspective. These will be dismissable


Health Check Cards


Each card will contain information on why a fix is important and instructions on where to fix the issue. Tooltips to the right of the title, contain guides to support articles and more details on how an issue can be addressed.


Fixing a Health Check Error


There are two types of Health Checks- ones that can be fixed by a company user and ones that require a Carta team member to make the underlying changes.

If a Health Check error has a modify action, you will be able to address the issues on your own.

For other health checks, we may recommend that you reach out to Carta Support to process the data change on your behalf.


FAQs


  1. Will Carta continue to work, if I don’t address Health Check errors?

    1. Yes, Carta will continue to work, but you may see discrepancies in Carta tools and reports. We suggest that you address required issues as soon as you can to ensure Carta works smoothly.
  2. Can Carta fix the data issues for me automatically?

    1. We take your data integrity very seriously. As such, we want to ensure all changes to data are reviewed and verified by an account owner. In some circumstances, we’ve improved the product to capture more data and need your help populating the new data fields.
  3. Why is it important for me to address Health Check errors?

    1. All Carta tools depend on clean and accurate data to work correctly. For example, an expense report requires vesting schedules and stakeholder relationships to be filled out correctly. 


New stakeholder address management features for Carta admins

Company administrators can now use the stakeholder address history feature to track multiple, effectively-dated addresses per stakeholder as they move from location to location. Additionally, we've also improved the experience around managing and viewing addresses in Carta for stakeholders based outside of the United States.

Who this affects:

Company administrators responsible for managing stakeholder information in Carta

What’s new:

  • Multiple, effectively-dated addresses per stakeholder. Companies can now reflect a timeline or history of addresses for a stakeholder as they move from location to location
  • Extra structure for non-US addresses. For stakeholders based outside of the US, companies can now track and view stakeholder address information at the country, country region (i.e. state/province/county/etc.), and city level
  • Integration with Carta's tax system. When an option exercise occurs, Carta will estimate tax withholding amounts using multiple tax jurisdictions if the stakeholder lived in more than one location during the vesting period

Track stakeholder address history as they move from location to location:

Old form for adding a non-US stakeholder address:

New form for adding a non-US stakeholder address:


Timing:

All companies will have access to these new features by Wednesday, February 3rd

Resources:

Tax mobility feature available to Carta admins

For company administrators using the new "Tax rules" page in Carta, they can now choose to enable the tax mobility feature for their company. If tax mobility is turned on, Carta will use a stakeholder's address history when estimating taxes for withholding purposes.

Who this affects:

Company administrators with access to the "Tax rules" page in Carta

What’s new:

  • Enable tax mobility for more accurate tax withholding estimates. Companies can turn the tax mobility feature on under Compliance > Tax rules. If tax mobility is enabled, Carta will look at a stakeholder's full address history when estimating applicable taxes for a withholding event (e.g. NSO option exercise, RSU settlement).

If you don't already have access to the "Tax rules" page in Carta, reach out to your account manager to request access.

Navigate to Compliance > Tax rules to find the tax mobility feature:

Timing:

All companies with access to the "Tax rules" page will have access to the tax mobility feature by Wednesday, February 3rd

Resources:

Option exercise settings for exercises initiated and settled on Carta

Managing option exercising is now easier than ever. 

All exercises are now settled through Carta—US optionholders pay via ACH, Non-US optionholders pay via a wire transfer. Carta conveniently manages payment reconciliation and payment issues such as insufficient funds or overpayments. US private companies can centrally adjust exercising via the Transaction Settings page. 

Who this affects:

  • 🇺🇸  US private companies 

What's new:

  • 💸 All exercises are settled with Carta - No matter where your optionholders are located, Carta will receive all funding for on-platform exercises. US holders pay for their exercise via ACH and non-US holders pay for their exercise via a wire transfer to Carta. Company admins will no longer need to mark exercises as paid. 
  • ✉️Communication with optionholders - Carta communicates directly with optionholders to resolve payment issues, letting them know of an outstanding balance for an exercise or facilitating a refund for overpayment. 
  •  Auto-cancel unpaid exercises - If a wire exercise is unfunded or underfunded for 30 days after admin approval, the exercise will automatically be canceled. 
  • ⚙️ Clear transaction settings - Control option grant exercisability easily in one central location

Timing:

  • To be rolled out to all customers by the end of February 2021

Action required: 

  • Visit Company > Settings > Transaction Settings to opt in
  • Once your company has access to this feature, you must opt in within 30 days otherwise online exercising will be disabled
  • If you do not yet have access, reach out to your Customer Support Manager to get immediate access

Resources: 

Information Clarity in the Equity Awards Ledger

What’s coming: The "Quantity" column shown in the "Options" tab of the Equity awards ledger will be re-labeled to "Original quantity" to more accurately reflect the information in this column.

We're highlighting this small change because it comes in anticipation of some improvements to Carta's transactional workflows that will reinforce the dynamic nature of option grants and their quantities.

Who this affects: All companies

What’s better: Information clarity

Timing: Live for all customers December 7th

Exercisability settings for non-US companies

Non-US, private companies in supported regions now have the ability to enable exercising workflows for their optionholders. Optionholders can access wire payment instructions within Carta after exercise approval to send funds directly to the company.


Who this affects:

  • 🇰🇾   private Cayman Island companies
  • 🇨🇦   private Canadian companies
  • 🌐   + more locations in the future! 

What's new: 

  • Supported non-US, private companies can enable offline wire exercising, allowing their optionholders to initiate and track an exercise request within the Carta platform. 
  • Company admins can manage payment instructions that are provided to optionholders after an exercise is approved. 
  • Company admins can toggle exercisability on and off, as well as select which grant types are exercisable.

Action required: 

  • Company admins must visit the Transaction Settings page to enable exercising
  • Companies must have a valid fair market value (FMV)

Resources: 



Using Custom Spreadsheets When Adding New Stakeholders in Bulk

What’s coming: Admins can now upload new stakeholder information using data stored in custom spreadsheets/reports 

Who this affects: All companies 

What’s better:

For companies that use HR Providers to store their stakeholder/employee information, their company admins can now upload new hire information into Carta in bulk using the HR Provider's report (xls, or xlsx) with minimal modifications.

This workflow is an enhancement to the existing Bulk Add Stakeholders flow, with a new step for users to map the columns in the report to Carta data fields.


Timing: Live for all customers Oct 20.

Changes to Watermark Styling

We've listened to your feedback on watermark styling obstructing the readability of the documents and we've made a few changes to address those concerns. We'll continue to iterate on our watermarking capabilities and tools in the coming months and we are starting with the following changes.

Here's a sample document with the old watermark styling


Here's the same sample document with the new watermark styling


Specifically, we've made the following changes with this iteration:

  • Reduced opacity of the watermark text
  • Updated alignment between the rows
  • Fewer repetition

Who these changes affect?
All Carta users who choose to apply watermark on their documents. These changes will be rolling out to all users today.

Improvements to the exercise approval screen

What's coming: 

Make more informed decisions when reviewing and approving option exercise requests with key information at your fingertips

Who this affects:

Users with the "Option exercise approver" role in companies issuing stock options with online exercising enabled

What's better: 

  • The ability to approve or reject exercise requests
  • Information about the option grant and stakeholder is readily available
  • Clearer presentation of information

New exercise approval screen:

Previous exercise approval screen:

Timing: 

  • Rolling out to 10% of customers on September 28, 2020
  • Release percentage will slowly increase to 100%

Safe & Convertible Note Calculator

What’s coming: 

  • This scenario modeling tool helps founders predict the future impact of Safe and Note ownership when converted at a future priced round. 

Who this affects: 

  • Users: Equity administrators, Law firm partners
  • Packages: All packages (Launch, Starter, Growth, Scale, and IPO-Ready will receive this calculator)

What’s new: 

  • View pre and post-money dilution before and after a future priced round, visualizing your ownership at multiple future valuations.
  • Model multiple Notes or Safes and a priced round to account for all anticipated fundraising activity between now and the completion of a future priced round.
  • Assess the potential impact of different types of convertibles, including pre-money Safes vs. post-money Safes.

Timing: In September, all companies received access to this calculator.


Calculation Definitions For Reference:

Option Pool Increase
(Target Available Pool % *  Post-Money Fully Diluted Shares) - Available Options

Post-Money Valuation
Preferred Price Per Share * Post-Money Fully Diluted Shares

Preferred Price Per Share
Pre-Money Valuation / (Current Fully Diluted Shares + Option Pool Increase+ Converted Shares)

New Fully Diluted Shares
Current Fully Diluted Shares + New Money Preferred Shares + Option Pool Increase + Converted Shares

Conversion Price Per Share (Convertible Notes and Pre-Money Safe)
Lower of:

  • (1 - Conversion Discount) * Preferred Price Per Share
  • Valuation Cap / (Outstanding Shares + Outstanding Options +Available Options + Option Pool Increase)

 Conversion Price Per Share (Post-Money Safe)
Lower of:

  • (1 - Conversion Discount) * Preferred Price Per Share
  • Valuation Cap / (Outstanding Shares + Outstanding Options + Available Options + Converted Shares)

Safe/Notes Ownership:

  • Convertible Note Converted Shares / New Fully Diluted Shares
  • Safe Converted Shares / New Fully Diluted Shares 

Safe/Note holders post-priced round

Converted Shares / New Fully Diluted Shares

New investors post-priced round

New Money Preferred Shares / New Fully Diluted Shares

Your post-priced round ownership

Founder Shares / New Fully Diluted Shares

Dilution of Founder Shares

(% change in Founder Ownership / Current Fully Diluted Shares) * 100

Value of your shares post-priced round

Founder Shares * Preferred Price Per Share

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