Portfolio Merging

Goal: Allow users to merge their portfolios and view holdings in one view.

Audience: 

  • Users: Equity holder, Employees, Investors (Corporations), Investors (Fund Admin), LP
  • Companies on Launch, Starter, and Growth 
  • Platforms: Web, iOS and Android

What’s New: Users will now be able to merge multiple portfolios into a single one using the self-serve portfolio merge tool.

  • Organization: Organize and view different company holdings in a single portfolios 
  • Customization: Customize portfolio views by selecting which portfolios to merge

Timing: Rolled out on 09.24.2020

Resources: https://support.carta.com/s/article/merging-portfolios

Improvements to our login screen

What’s coming: We've made a few changes to our login screen to help users get access to their Carta account. We want to make sure your first interaction with Carta is clear, simple, and secure.

Who this affects: 

What’s new:

  • Added a new link to help troubleshoot log in issues and contact support.
  • Updated the show password toggle to an icon to simplify the page layout. This is consistent with our designs also on our registration page.


New log in page

Previous log in page


Post Exercise Experience on Mobile

We are excited to announce the release of the Exercise History screen, and an update to the Exercise Status Indicator on both iOS and Android mobile apps.

The Exercise History Screen

Holding an objective to provide more humble, human, and helpful experiences; we have decided to take this opportunity to redesign the post-exercise submission process. Within the Option Details screen, we now allow shareholders to view a full history of their past and ongoing exercise submissions. Providing an exercise history empowers shareholders to easily maintain the organization of their equity within Carta.

How do I use it? 

In order to access the Exercise History screen on mobile, install the latest version of the Carta app. Once installed, you can navigate to your securities and tap one to find yourself inside of the Option Details screen. 


From here you will see an interactive card titled “View Exercise History”. Tap the card to see all of your past and present exercises. You will see all of your exercises organized from top to bottom by date. The states of your exercise will be dependent on your exercising activity in Carta. 

From the Exercise History screen, tap a list item to view the Exercise Status Indicator, and Exercise Overview screen.

The Exercise Status Indicator

Our newest iteration the Exercise Status Indicator primarily focuses on how we contextually use effective language. We are doing this by properly breaking down each step with clear actions and concise information regarding both ACH and Wire payment processes. Beyond contextual updates, we have also taken this opportunity to redesign the Exercise Status experience. In order to narrow the disparity between both mobile and web products, we have taken inspiration from the web and reimagined the experience to fit within the confines of your mobile devices.

How do I use it? 

Once you’ve navigated to find the details of your security, tap on the Exercise History card. From the list of past and present exercises, tap one to reveal the Exercise Status Indicator. The Exercise Status is a five-step indicator that can track the ongoing status of your exercise request. We’ll also send you regular updates on the status of your exercise by email.

The new indication of Payment Status provides more context into the common support question “Where is my money?” by displaying a three substep process.

These substeps also provide more detailed information on ACH failures and error cases. The new alerts (R01-R33) are universal codes used by banks internationally. By using these universal codes we can provide better context into why there is an issue, and how it can be resolved. In cases where it is absolutely necessary, we will direct users into the Payment Information screen, or prompt users to call Carta Support.

For Non-US shareholders, we provide context into Wire Transfer. This substep will enable users to view their wire instructions or submit a wire confirmation from the Exercise Status Indicator.

Announcing (new and improved) Release Notes

Over the last few months, we’ve been listening to your feedback on our changelog and identified usability and customization as two areas for improvement. Today, we are announcing our new and improved Release Notes in order to provide you with up-to-date information and news on Carta product changes. 


Key features of our Release Notes include:

Filter by label

You can now filter out notes to only include the ones you care about most. You will be able to filter by Carta product area (Corporations, Investor Services, Platform, and CartaX), customer type (Employee, Equity Administrator, Board Member, etc. ), or release stage (General Audience, Preview, etc.)

You can filter by label on the right hand side of the screen by selecting the label you’d like to see notes on.




Subscribe for recurring product updates

Curious to know about all the great things we’re releasing on a regular basis? Subscribe to our Release Notes. You will get an email to your inbox whenever we post a new update. You can find the subscribe button at the top of the Release Notes page.



Wire Instructions Request Email

Fund admins can now trigger an email to request that Limited Partners update their wire instructions ahead of a distribution. The primary on the LP account and any users who have been granted wire instruction permission will receive an email letting them know its time to update.

The link on the email will bring them directly to the wire instructions tab for that fund, where they can confirm or update their instructions.

To request wire instruction permission, contact our support team at investorservices@carta.com.

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In-app Wire Instructions for Limited Partners

Limited partners with fund investments on Carta can now securely update their wire instructions through our portal.

When a limited partner logs into Carta, they’ll see a Wire Instructions tab within each of their fund investments. There, limited partners can see any wire instructions that have been previously added and make updates.

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Wire instructions are visible for the primary user on any fund investment. Please reach out to your fund administrator to give updates to any additional users.

International Exercising on Mobile

We’re releasing an update to the iOS and Android apps to support Options Exercising via Wire transfer! International option holders of private US companies can exercise through Carta via wire transfer. When a company enables this feature, option holders can initiate and track their exercises within Carta and pay for their exercise via wire transfer.

To begin, you will need:

  • An ISO, NSO, or ISO/NSO split option grant

Once you’ve installed the latest version of the Carta app, you can head to the option grant that you intend to exercise. If exercising is available, you can tap on the “Exercise” button to begin.

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Confirm your country of residence to help guide you through the appropriate exercising steps. It is recommended that you consult with a tax professional or personal financial advisor before exercising to help determine if exercising is right for you.

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Once you confirm your country of residence, you’ll now be able to:

  • Choose the number of option grants you want to exercise
  • View the payment information required for your exercise
  • Ensure that your portfolio profile information is up to date

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Once you’ve fulfilled all of the requirements needed for exercising, ensure that you read the terms of your exercise. You can do this by reviewing all linked documents before submission. Once you’re ready to submit an exercise request, tap the “Exercise” button.

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After you submit your request, the issuing company will approve your exercise. Your company’s approval will then allow you to access wire instructions within Carta via the ‘Wire funds’ task in-app, or through your email.

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Once payment has been confirmed by the company, a certificate will be created. This certificate will be signed by the officers and sent for you to accept. You’ll receive email updates from us as your option exercise progresses.

Note: Carta does not wire funds. A wire transfer must be completed outside of Carta, and through your banking provider.

New Limited Partner Onboarding

Limited Partners (LPs) on Carta have a brand new onboarding experience.

Our investor clients depend on Carta to communicate with their LPs. Over the past few months, we’ve made big improvements to the ways LPs use Carta with a new navigation system, updates to make documents easier to find, and our Fund Investment overview page, which combines data across Carta so that LPs can understand all of their fund investments at once.

Today, we’re continuing to improve the LP experience by making their first experience on the portal simple and delightful. The biggest change is that LPs no longer need to accept their fund commitments and their fund investments are shown automatically inside their portfolio.

Here’s what it looks like:

First, LPs are welcomed to Carta with an email letting them know that they have a new investment on the portal and asking them to create an account. For LPs that already have an account, we’ll automatically put this investment in their portfolio.

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Once an LP creates their account, they’ll go directly to that portfolio. There they can see any existing investments in funds or companies as well as their new investment. For new investments, they’ll see an overview of the investment so far, and be asked to agree to electronic communication for each fund investment.

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When an LP agrees to electronic communication, we’ll celebrate with them!

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Their account is now fully active. They can see any documents or fund information that has been shared with them.

Email Kit Redesign

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Today we’re releasing our redesigned email kit. Emails are often the first touch points we have with our users. They should be a clear and helpful experience: users understand the information being communicated, understand who the information is being communicated from, and know what steps to take next via a clear call to action.

While we got some great mileage out of our previous email design kit, our site and its complexity have changed. And it was time for our emails to get with the times. Here are some highlights that our release today will change:

Better compatibility

  • Mobile optimized across all screen sizes
  • Improved compatibility with Outlook and other email clients

Clearer branding

  • Upgraded our co-branding support to display logos of some investor senders using the platform
  • Added the Carta logo and simple branded accents that match carta.com

Cleaner UI

  • Revamped headings, body text, call to action, etc. Pretty much everything got an upgrade
  • Higher contrast to improve readability

Confetti

  • Oh yeah, it’s still there 😊🎉

Updated Email Design - Coming in One Week

An email from Carta is often the first interaction we have with our users—and we aim to make this first impression a great one. That doesn’t mean we need to be splashy. Rather, it means we want to provide clear information to our users that helps them understand what Carta is and how we can help them manage their assets and equity. For users who’ve been with us a while, we hope these emails continue to reflect the high quality or our software and services.

Carta last updated its emails in November 2017. We’ve changed a lot since then, and we’ve learned a lot, too. In one week, we will release a revamped version of our emails that we hope solve some problems that our users and data helped us identify as well as better reflect our brand today. Today, we’re giving you a preview of what those changes will look like:

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We’ve said hello to many employees, companies, investors, board members, law firms, and others around the world the past few years. We think these emails will help us say hello even better going forward.

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