Announcing (new and improved) Release Notes

Over the last few months, we’ve been listening to your feedback on our changelog and identified usability and customization as two areas for improvement. Today, we are announcing our new and improved Release Notes in order to provide you with up-to-date information and news on Carta product changes. 


Key features of our Release Notes include:

Filter by label

You can now filter out notes to only include the ones you care about most. You will be able to filter by Carta product area (Corporations, Investor Services, Platform, and CartaX), customer type (Employee, Equity Administrator, Board Member, etc. ), or release stage (General Audience, Preview, etc.)

You can filter by label on the right hand side of the screen by selecting the label you’d like to see notes on.




Subscribe for recurring product updates

Curious to know about all the great things we’re releasing on a regular basis? Subscribe to our Release Notes. You will get an email to your inbox whenever we post a new update. You can find the subscribe button at the top of the Release Notes page.



Updated stakeholder termination reminder for repurchases

The repurchase workflow will no longer remind users to terminate the stakeholder if the stakeholder’s already been terminated in Carta.

Unvested shares from equity grants are typically repurchased from stakeholders once they’ve been terminated in Carta. The recently released repurchase workflow was reminding users to terminate the stakeholder even if the stakeholder was already terminated in Carta. We’ve updated the workflow so that the blue reminder text and “Terminate stakeholder” button only appear if the stakeholder to which the certificate belongs hasn’t yet been terminated in Carta.

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Thank you to the Carta admin users who reached out and provided this product feedback. Please continue reaching out and letting us know how we can make the product better for our corporate customers.

Email Kit Redesign

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Today we’re releasing our redesigned email kit. Emails are often the first touch points we have with our users. They should be a clear and helpful experience: users understand the information being communicated, understand who the information is being communicated from, and know what steps to take next via a clear call to action.

While we got some great mileage out of our previous email design kit, our site and its complexity have changed. And it was time for our emails to get with the times. Here are some highlights that our release today will change:

Better compatibility

  • Mobile optimized across all screen sizes
  • Improved compatibility with Outlook and other email clients

Clearer branding

  • Upgraded our co-branding support to display logos of some investor senders using the platform
  • Added the Carta logo and simple branded accents that match carta.com

Cleaner UI

  • Revamped headings, body text, call to action, etc. Pretty much everything got an upgrade
  • Higher contrast to improve readability

Confetti

  • Oh yeah, it’s still there 😊🎉

Improved certificate termination workflow

OLD BEHAVIOR:

Prior to this improvement, users trying to terminate a certificate were directed to a support article explaining how to terminate a certificate on separate page.

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NEW BEHAVIOR:

With this improvement, users can now click “Terminate stakeholder” which will automatically direct them to the “Terminate Stakeholder” dashboard. From there, users can also access the support article.

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Updated Email Design - Coming in One Week

An email from Carta is often the first interaction we have with our users—and we aim to make this first impression a great one. That doesn’t mean we need to be splashy. Rather, it means we want to provide clear information to our users that helps them understand what Carta is and how we can help them manage their assets and equity. For users who’ve been with us a while, we hope these emails continue to reflect the high quality or our software and services.

Carta last updated its emails in November 2017. We’ve changed a lot since then, and we’ve learned a lot, too. In one week, we will release a revamped version of our emails that we hope solve some problems that our users and data helped us identify as well as better reflect our brand today. Today, we’re giving you a preview of what those changes will look like:

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We’ve said hello to many employees, companies, investors, board members, law firms, and others around the world the past few years. We think these emails will help us say hello even better going forward.

Mandating stakeholder relationships

Carta requires that every security should have a stakeholder with a valid relationship. To further ensure the accuracy of reports, “Relationship” and “Effective date” will now be required every time we add new stakeholders or edit an existing stakeholder. You can add one or multiple relationships for a stakeholder.

Add Stakeholder Modal:

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Edit Stakeholder Modal:

When you go to the edit stakeholder modal, you will now see all existing relationships for the stakeholder. You can add additional relationships or edit existing relationships both in this modal and in the “Edit stakeholder properties” modal.

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HR Administrator Permissions

Today, all of Carta’s private, corporate customers have access to a new permission level in Carta: the HR administrator.

Carta’s product and business are built around the cap table, so historically, it made sense to offer user permissions that reflected the importance of seeing and managing cap table details.

But as our customers scale and the job functions within their businesses become more specialized, finer access control becomes increasingly important. Specifically, our customers with HR teams were asked to make a tough decision: should I give my HR team the ability to do their job efficiently but expose sensitive cap table information to them, or should I completely prevent them from accessing Carta at all?

The new HR Administrator permission level looks to eliminate that decision by allowing HR team members to access Carta without seeing cap table information. Users assigned the permission can:

  • View employee equity information
  • Download employee equity reports
  • Terminate and otherwise manage stakeholders with the Employee, Ex-employee, and Consultant relationship types
  • Draft (but not issue) equity awards

Head over to the “Permissions and roles” page in Carta to begin adding your HR team:

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A new feature to bulk modify stakeholder data on Carta

If you are an equity administrator who needs to keep stakeholder data 100% accurate and up-to-date, we’ve released a new feature that allows you to update email addresses, payroll IDs, employee IDs, and other fields on Carta for more than 1 stakeholder at a time. Maintaining accurate stakeholder data is critical for a number of reasons:

  • Employee & Payroll ID: A stakeholder’s employee and payroll ID serve as unique identifiers for you to easily run HRIS and Payroll reports for your company.
  • Addresses: Stakeholder addresses are used for payroll, tax mobility, and contacting stakeholders when necessary.
  • Email Addresses: Email addresses make sure that the correct stakeholders have electronic access to their equity in your company. It is also the primary means for holders to receive notices about company events and equity events.

To bulk update stakeholder data on Carta:

  1. Navigate to Stakeholders --> All Stakeholders --> Manage stakeholders --> Update Stakeholders

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  1. Select the data fields you would like to update and hit Download. This will produce a custom spreadsheet for you to edit in excel.

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  1. Edit data directly on the spreadsheet and save. Please do not move columns around.

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  1. Return to Carta to upload the spreadsheet you had just edited and saved. Hit Submit updates and confirm the changes you are making on Carta. Carta will run a set of checks to make sure everything looks correct. We only run checks on the stakeholders you have modified. Once the checks have passed you will see a confirmation page and you’re all set!

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Resolving Errors

If we detect some errors in the data you edited, we want to help you resolve them before making the changes on Carta.

  1. When you hit Submit updates and you have outstanding errors to resolve, hit Download Errors Spreadsheet. Clicking this button will download a spreadsheet of the errors we found with instructions on how you can resolve them.

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  1. When you open the spreadsheet, you will see the associated stakeholder with an error highlighted in red. Hover your mouse over to the first column to read a brief description on how you can resolve the error. Make the changes directly on Excel once again and hit save.

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  1. Return to Carta to upload the edited spreadsheet and submit again.

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Coming soon: updating stakeholder properties in bulk.

If you have any questions or feedback for this new tool, please send a note to angela.jo@carta.com

Updating Emails for Stakeholders

If you are a company administrator making updates to stakeholder emails on Carta, we want to make sure all stakeholders at your company receive their certificates and grants to the correct email address.

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We introduced tooltips to provide more context on the difference between a “Portfolio Email” and a “Contact Email.” A portfolio email is the email address associated with a stakeholder’s securities. For brand new stakeholders who haven’t accepted their security on Carta, we will show a “Pending” label. For stakeholders who are non-individuals (law firms, investment firms), it will read “Investor Portfolio.”

A contact email may be used to track the contact information for the individual or non-individual stakeholder.

To modify a stakeholder’s email address on Carta, visit the dropdown on the right hand side.

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Update the email field with the correct email address for the stakeholder and hit Update.

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On Update, you will see a step that asks you to confirm this change. For stakeholders who have not accepted any securities, we will send the stakeholder a new email to the updated email address so they can accept their securities.

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The stakeholder will receive an email to accept their security. When she accepts, the Portfolio Email column will update with the email the stakeholder used to accept their security.

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Upon accepting a security, you may not edit the Portfolio Email for the stakeholder. You may only update the “Contact Email” -- email used for a company’s record keeping/communication purposes.

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To update the contact email for the stakeholder, you will see a message that asks you to confirm the change.

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If you have any questions or feedback about this new feature, please write to growthproduct@carta.com.

Integrate Carta with BambooHR

In Open Beta today, Carta now offers an integration with BambooHR, a leading provider of HR software!

Carta Companies on the Scale and IPO Ready plans using BambooHR can set up an integration in minutes and benefit from a seamless, secure integration that keeps employee information up to date in Carta, improving data accuracy and reducing the risk of error.

Email integration_requests@carta.com or your Carta Relationship Manager to learn more about getting access to this feature.

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When you integrate Carta with BambooHR, you can use the integration to:

  1. Auto-update stakeholder profiles in Carta as the corresponding employee record is updated in BambooHR
  2. Auto-terminate stakeholder profiles upon an employee’s departure

IT, HR and Finance leaders can rest assured that employee new hire and termination events are accurately reflected in Carta, creating the best possible experience for stakeholders, employees, and administrators.

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Carta customers can follow the simple steps in this how-to-guide to get up and running: How to set up an integration with BambooHR.

Learn more about how the integration works by reading this topic-guide: How does Carta integrate with BambooHR?.

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