LP Fund Commitment Updates

Carta partners with fund managers to provide a great Limited Partner experience. Today, we released an update that makes LP fund commitments easier to navigate and understand.

Our previous experience spread information about fund commitments across several pages. Now, we’ve made key information like commitment amount and vintage year available on a single overview page.

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We have also seen that many LPs struggle to find important documents, so we’ve brought recent documents onto the the fund commitment screen.

We’re excited to continue building a better LP experience. If you have any questions or feedback, please let us know at investorservices@carta.com

Easier LP access to capital call notices

If you manage a fund, we know how important it is to provide a great experience for your LPs. That’s why, for customers of our Fund Administration service and LP management products, we are making it easier for your LPs to access capital call notices.

Previously, LPs would receive an email informing them that the fund was issuing a capital call. Then they would have to log in to the Carta website in order to view the capital call notice and find the payment details. Often, things would become complicated if the LP didn’t remember their credentials, or delegated the payment task to a colleague.

In our latest release, we have made things simpler for LPs. When you or our Fund Administration team create a capital call, you will now get to choose whether your LPs will be required to log in to view the notice. If you choose No log in required, the email your LPs receive will include a secure link that takes them directly to the notice. Anyone they forward the email to will also be able to use the link.

The link will expire after 15 business days. After that, LPs will be required to log in to view the notice, which will be available in their Documents folder.

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We are always looking for ways to make life better for GPs and LPs. If you have any questions or feedback, please let us know at investorservices@carta.com.

Major Update: Carta App for Android

We’re bringing a large update to drastically enhance the Carta experience for Android customers.

Register for you account in a few quick steps, set up fingerprint authentication for easy access, accept securities, and track vesting schedules within the new app.

As an investor, get real-time IRR and company performance information on the go!

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Get the app now!

Technical improvements to navigation

The Design Technology team at Carta is updating the top level navigation of our app, to benefit from the latest Ink Design System improvements.

With this architectural change, user experience will be more consistent, future design improvements will be easier, and we will be able to better support our future product roadmap.

There will be minor changes to visuals and interaction. On the visual side, the text is now bolder and more legible. On the interaction side, menu items will now open on click, instead of on hover.

Note: there is no change to menu items or to the way you get to different corners of the app. This update is unrelated to the navigational structure of our site.

For feedback, please reach out to design-technology@carta.com.

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Design update

We are retiring our ancient “Your session has expired” dialog in favor of a more modern approach, similar to other financial platforms.

Customers will now be taken to the login screen once their session becomes inactive for too long. Logging back in will take customers to the same page they were previously at.

For design feedback, reach out to design@carta.com.

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Updated password creation

We improved the process of setting up the password when account is being created. Carta now instantly shows how strong is the password and gives recommendations on how to improve it.

These improvements should keep your data safer and experience to be a bit more friendly.

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Browser support update

Carta no longer supports Internet Explorer 11. We are committed to deliver a great user experience, and we support all modern browsers.

Customers who try to access Carta through Internet Explorer will now be prompted to download Microsoft Edge, Google Chrome, and Mozilla Firefox.

Grant fund investment access on your investor's behalf

If you’re using Carta’s LP portal, you can now grant an investor’s colleague access to their fund investment directly.

You can find this feature by navigating to the ‘Partners’ page and clicking on the Manage users link for a specific partner.

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You can add one or more users at a time and adjust permissions to ensure they only access the content your investor prescribes.

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The users you add will only see your specific fund investment and not your investor’s full portfolio.

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The permissions you set restrict the type of content they can see within the fund investment. In the example below, the user can only see legal documents.

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Note that Carta fund administrators handle these operations for their funds, so these customers won’t see the Manage users link in app.

We hope this new feature simplifies user access for your investors. We’d love to hear your thoughts, so don’t hesitate to reach out at investorservices@carta.com with any questions or comments.

Information sharing for fund admin customers

As a Carta fund administration customer, you can now share your SOI, Deal IRR and Fund performance pages with your investors in-app.

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We’ve made it simple to enable sharing across your investors, while providing granular controls to fine-tune access per investor. At your option, our team can help manage sharing, so that your investors can always access information from the most recent quarterly reporting period.

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After enabling sharing, this investor can login to see these new views (SOI, Deal IRR, & Fund performance) in their Carta account.

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We hope this feature makes it easier than ever to keep your investors informed and engaged and we’d love to hear your thoughts! Don’t hesitate to reach out at investorservices@carta.com.

Changes to acceptance reminder emails

As the SEC transfer agent for our private companies, we want every user on Carta to accept their securities.

We have updated our notifications to help remind people and keep the data in Carta up to date and accurate. We currently have reminder emails for accepting securities go out at 2, 5, 10, 20 and 30 day intervals. We have now added more reminder emails to also be sent out at 2, 3, 6 and 12 month intervals as well.

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